Privacy Policy

Last Updated: August 2026

FinePens.com respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how FinePens.com ("FinePens.com," "we," "us," or "our") collects, uses, discloses, and protects information when you visit FinePens.com, create an account, make a purchase, contact us, subscribe to communications, consign or sell an item, or otherwise interact with our website and services.

By using FinePens.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends upon how you interact with FinePens.com.

We may collect information that you provide directly to us as well as certain information automatically generated when you use our website.

Information You Provide

When you place an order, create an account, contact us, request information, submit merchandise for consideration, consign or sell an item, or otherwise interact with FinePens.com, we may collect information such as:

Your name
Billing address
Shipping address
Email address
Telephone number
Account username and account information
Order and transaction history
Products in which you have expressed an interest
Communications you send to us
Information related to merchandise submitted for sale or consignment
Photographs, descriptions, provenance information, or other information you provide concerning collectible merchandise
Payment and transaction-related information
Any other information that you voluntarily provide

Payment card transactions are generally processed by third-party payment processors. FinePens.com may receive information relating to the transaction but may not directly receive or retain complete payment-card information in all circumstances.

2. Information Collected Automatically

When you visit FinePens.com, certain information may be collected automatically from your browser, device, or interaction with the website.

This information may include:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Approximate geographic location derived from an IP address
Time zone
Pages and products viewed
Referring and exit pages
Date and time of visits
Website interactions
Shopping-cart activity
Search activity
Information regarding how visitors navigate and use FinePens.com

We use this information to operate the website, understand customer behavior, improve our services, protect against fraud and security threats, and evaluate the effectiveness of our marketing.

3. Cookies and Similar Technologies

FinePens.com and certain service providers may use cookies, pixels, tags, web beacons, local storage, and similar technologies.

A cookie is a small data file stored on your browser or device. Cookies can help websites remember user preferences, maintain shopping-cart information, provide account functionality, analyze website traffic, and improve the customer experience.

We may use these technologies for purposes including:

Keeping the website functioning properly
Remembering customer preferences
Maintaining shopping carts and account sessions
Measuring website traffic and performance
Understanding how visitors use FinePens.com
Detecting fraudulent or suspicious activity
Improving website functionality
Measuring advertising effectiveness
Providing marketing or advertising where permitted by law

You may be able to limit or disable cookies through your browser settings. Please understand that disabling certain cookies may affect the functionality of FinePens.com.

Where required by applicable law, FinePens.com may provide additional cookie controls or consent options.

4. How We Use Personal Information

FinePens.com may use personal information for legitimate business and commercial purposes, including to:

Process and fulfill purchases
Process payments
Arrange shipping and delivery
Provide order confirmations and invoices
Communicate regarding an order or transaction
Create and manage customer accounts
Respond to questions and customer-service inquiries
Evaluate merchandise submitted for sale or consignment
Administer seller and consignment relationships
Maintain transaction and business records
Detect and prevent fraudulent or unauthorized transactions
Protect FinePens.com, its customers, consignors, sellers, and business partners
Improve our website, products, and services
Analyze website performance and customer interaction
Maintain website security
Comply with legal, accounting, tax, regulatory, and recordkeeping obligations
Resolve disputes
Enforce our agreements and policies
Provide information about new products, collections, services, events, or promotions where permitted

We may also use information for another purpose disclosed to you when the information is collected.

5. Orders and Transactions

When you purchase merchandise through FinePens.com, we use the information associated with your transaction to complete and administer your purchase.

This may include using information to:

Verify your identity or transaction
Authorize and process payment
Confirm product availability
Screen transactions for fraud
Prepare merchandise for shipment
Provide information to shipping carriers
Communicate tracking information
Handle returns, disputes, chargebacks, or customer-service matters
Maintain legally required transaction records

Because FinePens.com offers valuable, rare, limited-edition, vintage, and collectible writing instruments, certain transactions may be subject to additional verification or fraud-prevention procedures.

6. Sellers, Consignors, and Collectors

FinePens.com may allow collectors, estates, dealers, owners, or other parties to submit writing instruments or accessories for evaluation, consignment, or sale.

When you use these services, we may collect information necessary to evaluate the merchandise and administer the transaction, including contact information, payment information, ownership representations, photographs, descriptions, provenance information, shipping details, and transaction records.

We may retain appropriate records relating to such transactions for business, legal, tax, fraud-prevention, authenticity, and recordkeeping purposes.

7. Communications and Marketing

If you subscribe to our mailing list, purchase from FinePens.com, request information, or otherwise provide your contact information, we may communicate with you regarding:

Your purchases
Customer-service matters
Account activity
New arrivals
Rare or collectible writing instruments
Special offers
FinePens.com news
Events or announcements
Services we believe may be of interest

You may unsubscribe from promotional email communications at any time by using the unsubscribe link contained in an applicable email or by contacting us at info@finepens.com.

Even if you unsubscribe from promotional communications, we may continue to send non-promotional messages relating to purchases, transactions, security, account administration, or other necessary business matters.

8. How We Disclose Personal Information

FinePens.com does not sell your personal information in the ordinary meaning of selling customer information for money to unrelated third parties.

We may, however, provide personal information to trusted companies and service providers when reasonably necessary to operate FinePens.com and conduct our business.

These may include:

Ecommerce platform providers
Payment processors
Banks and financial institutions
Shipping and delivery companies
Insurance providers
Fraud-prevention and identity-verification providers
Website hosting providers
Technology and cybersecurity providers
Analytics providers
Email and marketing service providers
Customer-service providers
Professional advisers, including attorneys and accountants

These companies may receive only the information reasonably necessary to perform services on our behalf or as otherwise permitted by law.

9. Shopify

FinePens.com may use Shopify technology and services to operate portions of our online store and ecommerce infrastructure.

As a result, certain personal information associated with browsing, accounts, purchases, payments, and ecommerce transactions may be processed through Shopify and its service providers.

Shopify maintains its own privacy policies describing how it handles information processed through its services.

10. Analytics

FinePens.com may use analytics technologies, including services provided by companies such as Google or other analytics providers, to better understand how visitors interact with our website.

Analytics information may help us understand:

Which pages are visited
Which products attract customer interest
How customers arrive at FinePens.com
Website performance
Marketing effectiveness
General patterns of website usage

Depending upon the provider and your privacy settings, you may be able to limit analytics tracking through your browser, device settings, cookie controls, or tools supplied by the applicable analytics provider.

11. Advertising and Marketing Technologies

FinePens.com may use advertising, social-media, or marketing technologies to measure advertising effectiveness or present information about FinePens.com products to people who may be interested in them.

Depending upon the technology involved, these services may use cookies, pixels, device identifiers, or similar technologies.

Advertising and privacy controls may be available through your browser, device, applicable advertising platform, or privacy controls presented on FinePens.com.

Where applicable law provides a right to opt out of certain forms of targeted advertising or sharing of personal information, FinePens.com will honor legally valid requests as required.

12. Legal and Business Disclosures

FinePens.com may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to a court order, subpoena, warrant, or other lawful governmental request
Cooperate with law enforcement
Investigate fraud or suspected illegal activity
Protect the security of FinePens.com
Protect our customers, sellers, consignors, employees, or business partners
Enforce our Terms & Conditions or other agreements
Establish, exercise, or defend legal claims

Information may also be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, sale of the business, or similar corporate transaction, subject to applicable law.

13. We Do Not Rent Customer Lists

FinePens.com does not rent customer personal information to unrelated third parties for their independent marketing purposes.

We value the relationship we have with collectors and customers and use personal information primarily to operate our business, provide our services, improve FinePens.com, communicate with customers, and protect transactions.

14. Your Privacy Choices

Depending upon where you reside and applicable law, you may have the right to request that FinePens.com:

Confirm whether we hold personal information about you
Provide access to certain personal information
Correct inaccurate personal information
Delete certain personal information
Provide a copy of certain information
Limit or object to certain processing
Opt you out of certain marketing communications
Opt you out of certain targeted advertising or data-sharing practices where applicable

These rights are not absolute and may be subject to legal exceptions.

For example, we may be required or permitted to retain certain information to complete transactions, maintain tax and accounting records, prevent fraud, resolve disputes, comply with legal requirements, or establish and defend legal claims.

15. Making a Privacy Request

To submit a privacy request, contact:

info@finepens.com

Please include sufficient information for us to identify your account or transaction and understand the nature of your request.

For your protection, we may need to verify your identity before providing, correcting, or deleting personal information.

Where permitted by law, an authorized agent may submit certain requests on your behalf, although additional verification may be required.

16. New York Residents

FinePens.com is operated in connection with its business activities in New York and complies with applicable New York and federal privacy, security, consumer-protection, and ecommerce requirements.

New York residents may contact us at info@finepens.com with questions or requests concerning personal information maintained by FinePens.com.

Nothing in this Privacy Policy is intended to limit privacy or consumer rights that cannot legally be waived.

17. Residents of Other U.S. States

Certain U.S. states provide residents with specific rights regarding personal information.

Depending upon your state of residence and whether the applicable law applies to FinePens.com, those rights may include access, correction, deletion, portability, and rights relating to certain advertising or data-sharing practices.

FinePens.com will respond to valid privacy requests in accordance with applicable law.

18. International Customers

FinePens.com may serve customers located outside the United States.

If you access FinePens.com from another country, information you provide may be transferred to, stored in, or processed in the United States or another jurisdiction in which our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your country of residence.

Where applicable law grants additional privacy rights to international customers, FinePens.com will endeavor to honor valid requests as required by law.

19. Data Retention

FinePens.com retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business and legal purposes.

Retention periods may vary depending upon the type of information involved.

For example, we may retain transaction information as necessary to:

Maintain tax and accounting records
Document purchases and sales
Administer warranties or returns
Maintain authenticity or provenance records
Prevent fraud
Resolve disputes
Comply with legal obligations
Enforce agreements
Maintain appropriate business records

A request to delete information therefore may not require us to delete records that we are legally required or reasonably entitled to maintain.

20. Information Security

FinePens.com uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, database, computer system, or electronic storage method can be guaranteed to be completely secure.

Customers should protect their account credentials and notify FinePens.com promptly if they believe an account or transaction has been compromised.

21. Children's Privacy

FinePens.com is intended for adults and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we learn that personal information from a child under 13 has been collected in circumstances prohibited by applicable law, we will take reasonable steps to delete it.

Individuals under the age of 18 may not independently enter into transactions through FinePens.com unless legally permitted and appropriately authorized.

22. Third-Party Websites

FinePens.com may contain links to manufacturers, shipping companies, payment providers, social-media platforms, reference resources, and other third-party websites.

FinePens.com does not control the privacy practices of these third parties.

Once you leave FinePens.com or interact directly with another company's service, that company's privacy policy and practices govern its handling of your information.

We encourage you to review the privacy policies of third-party services you use.

23. Do Not Track and Browser Privacy Signals

Internet browsers and devices may provide privacy preference signals, including "Do Not Track" or other mechanisms intended to communicate a user's privacy preferences.

Because technical standards and legal requirements relating to these signals continue to evolve, FinePens.com's response may vary according to the signal, technology, and applicable law.

Where FinePens.com is legally required to recognize a particular browser-based privacy preference signal, we will endeavor to process that signal in accordance with applicable requirements.

24. Changes to This Privacy Policy

FinePens.com may revise this Privacy Policy periodically to reflect changes in our business, technology, services, privacy practices, or legal requirements.

The revised version will be published on FinePens.com with an updated effective or "Last Updated" date.

We encourage customers to review this Privacy Policy periodically.

25. Contact FinePens.com

If you have questions about this Privacy Policy, would like additional information about our privacy practices, or wish to submit a privacy request, please contact:

FinePens.com
Privacy Compliance
New York, United States
Email: info@finepens.com

We take the privacy of our customers, collectors, sellers, and consignors seriously and welcome questions regarding how information is handled at FinePens.com.